FAQ's

Are prints framed?

No. All prints are unframed and are printed and posted to you.

What is the difference between matte and satin?

Matte has a subtle, non-reflective finish; satin gives a vibrant, premium finish. Please check your chosen listing and message us before ordering if you would like matte, satin or matching finishes across your prints.

Can I personalise the colour or wording?

Colour and wording personalisation is free. Select the personalised text option where available and leave your preferred colour and wording in the notes at checkout. If you are unsure about a change, please message us before ordering.

When will my order be dispatched?

All orders will be dispatched within 2 - 4 working days after purchase. This is preparation time before posting, not delivery time. If you need your order by a specific date, please message us before ordering.

How is my order delivered?

Standard delivery is via Royal Mail 2nd Class or Evri Standard, with upgrade options available at checkout. Delivery times vary depending on your location and the shipping method chosen at checkout. Busy periods, holidays, and unforeseen postal delays may affect delivery times. Please allow at least 10 working days from dispatch before enquiring about your order. See our shipping policy.

Why might my order arrive in separate parcels?

Each item is carefully packaged in its own envelope, tube or box. Your prints may therefore be shipped separately from other items in your order.

Can I return, exchange or cancel my order?

Each print is made to order with great care and attention to detail. Because of this, we do not accept returns, exchanges, or cancellations once an order has been placed. See our refund policy.

What if my order arrives damaged or defective?

Please contact us within 48 hours of delivery with photos of the damage and packaging. We will assess the issue and arrange a replacement if necessary. Contact us about your order.